Security
What actually happens to your customers' data inside Fixorix
Personal data never reaches the model
Before every AI request, emails, phone numbers, card numbers, passports, SNILS and IBANs are stripped from the text — the model sees ***
Protection against instruction hijacking
Customer text is checked for attempts to reprogram the model, and secrets or system instructions are stripped from its replies
A human makes the call
Every AI step has a confidence threshold and its own escalation branch: when the model is unsure, the conversation goes to an operator
Permissions on three axes
A member role is set separately for the project, support and tickets. Access to requests is further scoped by group
Scoped API keys
An API key is issued for a specific set of operations, and the widget supports HMAC signing for server-side customer identification
Encryption and backups
Data is encrypted in transit and at rest, hosted on protected infrastructure with regular backups