Приветствие от CEO
Привет! Меня зовут Дмитрий Фролов, и я являюсь генеральным директором компании Fixorix.
Support that builds itself
Chats for live conversations, tickets for team work, and automation that closes routine requests without an operator.
Fixorix is a cloud helpdesk with AI: chats from Telegram, VK, Discord and a site widget, team work in tickets, and routine handled by no-code automation.
Common Problems
Requests lost in email and messengers?
Clients write to different channels, requests are duplicated or left unanswered
Employees waste time on routine?
Constant manual work: copying text, searching for information, switching between systems
Current solution is very expensive and complex?
You pay for features you don't use, and setup takes weeks
Our Solutions
All requests in one window
Unified system for collecting requests from all communication channels with automatic duplicate merging
Automation of routine tasks
Response templates, smart ticket distribution and knowledge base integration save up to 3 hours a day
Transparent pricing and simple interface
Pay only for active users, launch in 15 minutes without special knowledge
Chats, tickets and scenarios
A quick question closes in the conversation, team work becomes a ticket, and automation takes the routine
Support
Requests from Telegram, VKontakte, Discord and the widget land in one queue. Statuses, priorities, reply templates and AI hints in a single window, with no app switching.
Tickets
When a question cannot be closed on the spot, an agent raises a ticket straight from the chat — with its own type, priority and a link back to the conversation. Context survives.
Scenarios
A visual builder: trigger, conditions, actions. Runs on an event, a webhook, a schedule or by hand. Every AI step has a confidence threshold and an escalation branch to a human.
Describe the process in words — AI builds the scenario
Write one sentence describing how support should work. In 10-30 seconds you get a finished graph on the canvas: review it and publish.
When the model is unsure, the conversation goes to an operator instead of becoming a wrong automatic reply. You set the confidence threshold yourself.
What changes after rollout
up to −40%
Target for time spent handling a request
4 channels
Telegram, VKontakte, Discord and the widget in one queue
0 lines of code
Scenarios are assembled by hand or generated by AI from a description
Live in 15 minutes
Sign up
Create a project — it takes a couple of minutes
01
02
Connect channels
Paste a Telegram bot token or drop the widget snippet on your site
Start from a template
Pick a ready scenario — say, FAQ auto-reply with escalation — and fill in your own text
03
04
Done
Requests land in one queue and routine ones close without an operator
Key Advantages
Chats, tickets and automation that closes routine work without an operator
Chats and tickets in one system
A quick question closes in chat; team work becomes a ticket linked back to the conversation
No-code scenarios
Visual builder: trigger, conditions, actions. Assemble it by hand or have AI generate it from a description
Answers from your knowledge base
AI answers from your own documents: semantic search combined with exact-word search
A dashboard per team
A project-wide dashboard, one per group, and personal folders. Ready-made templates in a gallery
REST API and webhooks
An HTTP block in scenarios plus a public API — wire Fixorix into any system you run
Permissions on three axes
Separate roles for the project, support and tickets. Requests route to groups, not to individuals
Choose Your Plan
Transparent prices with no hidden fees
Basic
For small teams up to 3 agents
₽ 1,500/month
₽ 1,275/month
Up to 3 support agents
1000 requests per month
All channels
Basic analytics
Support on business days
Professional
For growing companies that need automation and deep analytics
₽ 3,500/month
₽ 2,975/month
Up to 10 support agents
5000 tickets per month
All communication channels
Advanced analytics
Knowledge base
API integrations
24/7 Support
Enterprise
For large teams
Custom
Unlimited agents
Unlimited tickets
All communication channels
Advanced analytics
Knowledge base
All integrations
Personal manager
New projects get a starting grant that can be put towards any plan.
Need a custom solution?
Contact our sales team to create a personalized offer. We will help you choose the optimal configuration for your business and provide special conditions for large companies.
Ready to take routine off your team?
Connect your channels, describe the process in plain words, and see how many requests close without an operator.